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User and Customer Experience: A Guide There are most instances that we find ourselves using different words but taking them to say the same. The reason is because we take the two terms to have the same meaning, therefore, this becoming a big challenge to us. This makes it hard for us to be able to know the actual significance of the word and the right way to use it. This may be especially when we have been used to a particular word and everyone around us is using the words and having them with the wrong meaning. We therefore have to be careful with some of these words that we use interchangeably. By doing this, we will be in a position to discover that not all words can be used interchangeably as we have been doing all through. User experience and customer experience are some of the two words which may have to contradict meaning if not used carefully. This is because some people take them to mean the same thing. These two words are different in all the ways. Customer experience can be defined as the general experience that a person or the customer has with an individual firm. Use experience, on the other hand, can be defined as the interaction of the customer with the equipment apps, software or even the products of an individual firm. From their definition the two words are different and therefore cannot be used interchangeably. The two types of customers are different in various aspects. One of how the two are different is that the client’s experience focuses on the boosting the revenue of the firm. User experience on the other hand usually looks at the ability of an individual product or commodity to be used. The client experience is mostly related to the market at large or the general market in place. The user experience is taken to deal mainly with a specified area in the market. The user experience is mostly associated with the technological areas most of the times. Customer experience on the other side is taken to relate to the services sector in most of the instances. The customer experience needs to be associated with this field so that they may come up with ideas which they can implement for the greater good of the firm.
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This therefore clearly indicates that the two words are very different from each other and we should be very keen when we are using them. The customer experience mostly focuses on the manufacture of the firms’ products for its betterment. User experience as it has been seen focus much on the technical areas and the new advancement in place. Due to the difference of the two words we should be very careful when we are using them as we might tend to interchange their meaning.What Do You Know About Resources